CHOOSING NETWORK
In the country you visit, your phone chooses the GSM operator that has contract with Turkcell automatically. If your mobile phone doesn’t have such a feature, or if you wish to use another operator, you will need to choose the operator you will use. When you go a to country that has 3G network with your 3G compliant handset, you can make calls because you receive service from the 3G network, answer the calls you receive and send/receive short messages. However, there is a possibility that you may not make data connection and therefore may not use services like BasKonuş, MMS*, Wap, TurkcellMessenger. The reason of this is that 3G compliant handsets are supplied in dual mode. To be able to make data connection, you need to change the network mode in the network settings menu to ‘GSM’.
3G compliant handsets:
Nokia N90, N70, 6630, 6680, Sony Ericsson K600i, Z1010, Z800i.
For detailed information about operator selection, you may check your handset’s user guide or call Alo Muhabbet Call Center at 0090 212 473 78 78.
Nokia
Menu > Tools > Settings > Network > Network Selection > Manual
Sony Ericsson
connection > GSM Networks > Choose Network
Motorola
Menu > Settings > Network > Available Networks
Siemens
Settings > Network > Automatic Network (Closed) > Change Network
Samsung
Menu > Network Services > Network Selection > Manuel
HANDSET COMPATIBILITY
There are various service frequencies and varying mobile communication systems in use around the world. Operators provide GSM 850, GSM 900, GSM 1800 , GSM 1900, CDMA, satellite and IDEN services. In these countries where different technologies are used, compliant handsets must be used.
Most of the handsets used in Turkey are compliant with GSM 1800 and 1900 frequencies. For detailed information you can look at the user guide of your handset
Especially, when you are in USA and Canada, you will need a handset compliant with GSM 1900 MHz frequency and if you go to Japan or South Korea, you will need a handset compliant with CDMA system. If your handset doesn’t support this technology, you will need to insert your SIM card to the handset you will rent/buy.
IF YOUR HANDSET IS STOLEN
If your handset and/or SIM card is lost when you are abroad, call Alo Muhabbet Call Center at 00902124737878 . Your SIM card will be blocked, and thus no one will be able to use it.
If you report the theft to the police in the country you are, you will need the IMEI number. To learn this number, you must dial *#06# from your phone and note it somewhere you can access, as a precaution if your handset gets stolen.
AUTOMATIC SETTINGS
When Muhabbet Kart subscribers return to Turkey and start using Turkcell network (provided that their handsets are connected to GPRS), the date and time settings of their handsets will be updated automatically. In the same way, when the subscribers of the foreign operators with who Turkcell has contracts, come to Turkey, (provided that their handsets are connected to GPRS) the date and time settings of their handsets will be done automatically.
In order for the automatic time and date setting to be done, the handset must be connected to GPRS and the setting of ‘Update date/time automatically’ must be on in the GPRS menu of the handset. If ‘First Get Approval’ selection is marked, you will be asked to approve the change. If the setting is off, the update will not take place.
In order for the Muhabbet Kart subscribers to get this service when they are abroad, the foreign operator that they receive service from, must support this feature.
USAGE AT BORDERS
In Turkey, users making calls while they are close to borders and whose lines are activated for international calls (international use-roaming), can be covered by the GSM networks of neighboring countries at certain points, and therefore their calls may be charged as they were made from abroad.Sometimes coverages and signals of Turkcell and the operators of the neighboring countries ca intersect, and because of that at some points our subscribers can be covered by foreign operators. This is resulted from many factors like the ban on installing base stations at military areas at borders, restrictions on coverages at such areas and/or usage of the same frequency by the operators of the both countries, lack and deficiencies in energy and transmission infrastructure, and the local topography. This problem is experienced by many operators in the world and is not unique to our country.
In order to avoid such undesired chargings, our users whose lines are activated for international calls and whose network selection settings are automatic, are recommended to set their network selection to manual.
In order to prevent problems for our subscribers, we are working with the foreign operators to decide on the best positions for the base stations.
LOADING TL WHILE ABROAD
To load TL while you are abroad, you can choose one of the following methods:- If you have given instruction before, you can load TL through *121#:
After dialing *121# and pressing the call button, you can buy TL from the IVR system and load your TL.
- If you have given instruction before, loading TL through 00905328035111:
By calling 00905328035111, you can buy and load TL with your credit card. After you load the TL successfully, you will receive a notification message saying that ‘X TL have been successfully loaded’.
- If you have given instruction before, loading TL by dialing *121*:
When you are abroad, you can dial (without leaving spaces) *121* TL Expire DateCVC2Code# and press the call button. After the loading process is completed successfully, you will get a notification message indicating that the process has been successful.
- Loading TL with *122* using the card you took with you
After you scratch the back of the TL card that you bought from a dealer before you leave Turkey, dial the code you saw as follows: *122*12345678901234#. After you load the TL successfully, you will receive a notification message saying that ‘X TL have been successfully loaded’.
- Loading TL with 00905328090111 using the card you took with you:
After you scratch the back of the TL card that you bought from a dealer before you leave Turkey, call 00905328090111 and load the TL as if you are in Turkey.
- Loading TL over Internet
Garanti Bankası İnternet branch
Denizbank İnternet Branch
Yapı Kredi İnternet Branch
HSBC İnternet Branch
Asya Finans İnternet Branch
